Get member feedback 
5-star Google & Facebook reviews with Listen360

Listen360 provides instant, actionable member and program participant feedback, making it easy to keep members happy and business booming. Leveraging your success, 5-star Google and Yelp reviews boost your star ratings to help you stand out from the competition.

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Drive member loyalty with 
instant, actionable feedback

Listen360 automatically collects feedback from your members through a simple, yet powerful email survey. Your members feel heard, and you and your staff get exactly the actionable insight you need to drive member loyalty and prevent unsatisfied members from canceling.

Member Feedback & Reviews


Need feedback and reviews for your YMCA?

We can show you how it works.

The Listen360 platform is built with features that automatically go to work while you stay focused on running your Y.

Real-time member and program participant feedback 

Simple, perfectly-timed, mobile-friendly survey process

5-star Google and Facebook reviews from your happiest members

Easy-to-use dashboards with in-depth tracking and analytics

Instant alerts for dissatisfied members at risk of leaving

Take control of your online reputation with 5-star reviews

Listen360 automatically routes your happiest members to post 5-star reviews on your Google and Facebook pages, generating an irresistible buzz around your branches. The next time a prospective member researches one of our branches online, it will stand out with an increased star rating and a wealth of fresh, positive reviews.

"Listen360 has been a very valuable tool for our association. The instant feedback directly from our members and program participants allows us to keep a pulse on what's going on every day across our busy association. We're able to continually focus on our strengths, and identify areas for improvement that positively impact our retention. The system gives us the ability to easily share information across teams and run reports to help us determine new strategies for success. Overall, Listen360 helps us build connections with those we serve and gives us important insights to move our Y forward."




Gain insight at a glance with Voice of the Customer analytics 

Instantly see what your members like and dislike with true text analytics that interpret member responses. Gain insight with smart filters that present information sorted by member demographics and attributes such as membership type, age, and gender. With this information, you can easily coach your team, recognize excellence, and identify needed improvements.

Learn more about Listen360 for your 9Round club

Chat with us at the 9Round convention

We’ll be there May 18—20 to answer any questions about the Listen360 platform.

Join us for an introductory webinar

Click here to register 
for a live product demo on May 9 at 2:00 EST.

Contact us with additional questions

Contact: Katie Bossie 

"Listen360 helps us build connections with those we serve and gives us important insights to move our Y forward."

Watch a recorded 9Round webinar

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Features that work for your association

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