Patients are more informed and more selective than ever before.

Doctors believe that 80% of patients switch providers because they’ve moved or their insurance is no longer accepted.

Only 38% of patients agree. 62% leave because of a poor experience.

Patients are adopting the consumer mindset and embracing the freedom of choice.

To tackle this phenomenon head-on, healthcare providers need to react quickly to patient feedback and transform their delighted patients into promoters of their healthcare system.

Improve Patient Experience

Simple, perfectly-timed, mobile-friendly surveys allow patients to freely and privately express how they feel in less than 30 seconds.

Quickly Respond to Patient Concerns

Instant alerts give your employees the opportunity to turn unsatisfied patients around before it’s too late.

Listen360 is a unified platform that empowers your entire organization to build lasting relationships with patients.

Listen360 empowers your entire organization to keep patients coming back.

Improve Patient 
Experience

Quickly respond to patient concerns

Get more 5-star online reviews

Make smarter business decisions

Keep an eye on your entire organization

Instant, Actionable
Feedback

Make healthcare personal.

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Show the World You Provide Quality Care

Your happiest patients are automatically invited to post 5-star reviews on healthcare rating sites, Google, and Facebook.

Healthcare systems are operating in a rapidly evolving and competitive world.  To survive, they must earn and nurture the loyalty of their patients.

Gain Visibility into Your Entire Organization

Your Net Promoter Score is calculated across regions, branches, individual offices, and caregivers, giving you instant access to patient loyalty data for your entire health system.

Make Smarter Business Decisions

Patient likes and dislikes are identified through true text analytics. Real-time sentiment reporting recognizes excellence and identifies areas for improvement.

See how Baptist Health is discovering what patients want most—and delivering it.

Ready to make healthcare personal?

Listen360 enables us to keep a pulse on how patients feel about our services — in real-time — so we can initiate speedy service recovery and gain insights about where to focus our patient experience improvement efforts.

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— BAPTIST HEALTH, JACKSONVILLE, FL 

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